Shipping Policy

At valuekora, we aim to make shipping simple and transparent. Please review the following information before placing your order.

1. Shipping Destinations

We offer international shipping to eligible countries and regions supported by our shipping services.

Shipping availability depends on the destination. If your country or region is not available at checkout, we are currently unable to ship to that location.

2. Shipping Fees

We offer a flat-rate shipping fee for eligible destinations worldwide.

Standard Shipping: $19.99 USD per order

The same standard shipping fee applies to eligible destinations where this shipping rate is available.

Shipping fees are calculated per order and displayed during checkout before payment is completed. Any additional charges, if applicable, will be shown at checkout.

3. Order Processing Time

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances. Orders may require additional processing time during busy periods.

Please note that order processing time is separate from shipping and delivery time.

4. Estimated Delivery Time

Delivery times vary depending on your destination, shipping carrier, customs clearance, and local delivery conditions.

Any estimated delivery timeframe provided at checkout or in your shipping confirmation should be treated as an estimate rather than a guaranteed delivery date.

Delays may occur due to customs inspections, severe weather, carrier disruptions, or other circumstances beyond our control.

5. Order Tracking

When tracking information is available, it will be provided by email or through the relevant shipping service after your order has been dispatched.

Please allow time for tracking information to become available after shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping addresses and contact details when placing an order.

If you notice an error, please contact us as soon as possible at service@valuekora.com

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for any applicable import duties, taxes, or customs charges.

Customs clearance procedures may also affect delivery times.

8. Delayed, Lost, or Damaged Shipments

If your order has not arrived within the estimated delivery timeframe, or if it arrives damaged, please contact us at service@valuekora.com

Please include your order number and a description of the issue. For damaged items, photographs of the product and packaging may help us assess your request.

We will review the information and assist you with the appropriate next steps.