Warranty Policy

At valuekora, we strive to offer home essentials that meet reasonable expectations for quality and durability. This Warranty Policy explains which products are covered, the warranty period, exclusions, and how to submit a warranty claim.

1. Products Covered by the Warranty

Our Two-Year Limited Warranty applies only to products whose individual product pages expressly state that a two-year warranty is included.

Eligible products may include selected canvas paintings, framed wall art, and other home decor products specifically identified as covered by this warranty.

The warranty covers verified manufacturing defects in materials or workmanship that arise during normal residential use within the warranty period.

Important: Not all products sold by valuekora automatically qualify for a two-year warranty. Please check the warranty information on the individual product page before placing an order.

2. Warranty Period

For eligible products, the warranty period is two (2) years from the date of delivery.

Customers should retain their order confirmation, receipt, or other proof of purchase when submitting a warranty claim.

Warranty claims must be submitted within the applicable warranty period, subject to any additional rights provided by applicable law.

3. Products Not Covered by the Two-Year Limited Warranty

Unless the individual product page expressly states otherwise, the following products are not covered by our voluntary two-year limited warranty:

Cushions, cushion covers, and other textile accessories.
Decorative floral stems, artificial flowers, and seasonal decorative accessories.
Woven baskets, storage baskets, and decorative trays.
Decorative objects, ornaments, and other general home accessories.
Wall art, paintings, or framed decor products that do not expressly include the two-year warranty.

Products excluded from this voluntary warranty remain subject to any applicable statutory consumer rights and remedies.

4. What Is Not Covered

Unless otherwise required by applicable law, the limited warranty does not cover:

Normal wear and tear from everyday use.
Damage caused by accidents, misuse, negligence, or improper installation.
Damage resulting from improper cleaning, storage, or maintenance.
Unauthorized repairs, alterations, or modifications.
Damage caused by external events or use outside the product's intended residential purpose.
Minor variations in color, texture, finish, or appearance that are consistent with the product description and do not constitute a manufacturing defect.

These exclusions do not limit any rights that consumers may have under applicable law.

5. How to Submit a Warranty Claim

To submit a claim for an eligible product, please contact us at service@valuekora.com.

Include the following information:

Your order number or proof of purchase.
The product name.
A clear description of the defect.
Photographs or videos showing the issue, where applicable.

Please contact us before returning any product. Our customer service team will review your claim and provide instructions on the next steps.

6. Warranty Remedies

If a manufacturing defect is confirmed and covered by this policy, valuekora will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, or a refund.

We will explain the proposed resolution and any applicable return or shipping arrangements before proceeding.

Where applicable law requires a specific remedy or places additional obligations on us, those requirements will take precedence over this policy.

7. Shipping Costs for Warranty Claims

For approved warranty claims, we will explain the return shipping arrangements before the product is sent back.

We will cover shipping costs where required by applicable law or expressly agreed to by our customer service team. Any costs that the customer may be responsible for will be communicated in advance, subject to applicable law.